Ram Pichumani, PMP ®

Lead Business Analyst / IT Project Manager – Dallas, TX

Summary:

·                       12+ Years of Professional work experience in performing Business Systems Analysis, Requirements Management, Business Process Modeling, Product Re-engineering, Project Management, Change Management, Delivery Management, Account Management (Sales)

·                       Expertise in 'Change the Business programs' for Banking, Financial services, Insurance & Healthcare through new product implementations, Process re-engineering and legacy migration

·                       Proven track record in successfully executing large IT projects utilizing a variety of software development methodologies (Waterfall, Iterative, Agile, SCRUM) and change management in an onshore / offshore multivendor team environment

·                       Established consultative partnerships with Business and Management stakeholders throughout all the phases of projects

·                       Expert in conducting extensive business SME workshops to elicit and document business scope, product features, business requirements / specifications, backlog planning, Business Architecture blueprint, use cases, test cases / plans

·                       Well-versed with documentation of system and business requirements/specifications, design and development of use cases and test cases, conducting conference room pilots, user acceptance testing, training and implementing new processes and technology

·                       Advanced Process modeling with modeling tools – ARIS BA, SPARX SA, IBM Blueworks, MS-Visio

·                       Hands-on experience on Sarbanes-Oxley (SOX) compliance audit, Segregation of Duties (SOD), IT Access and Process Controls, GRC utilizing COSO & COBIT frameworks

·                       Exceptional communication, presentation and business facilitation skills as IT BA / IT PM

·                       Proactive risk management through written and oral communications with key stakeholders and team members on project goals, status, performance, issues and milestones

·                       Education – MBA, PG Diploma in Marketing & Business Administration, BS

·                       Certifications – PMI PMP, IBM Blueworks Live BPM, ITIL Foundation, PCAOB AS-2

·                       Clientele – T-Mobile, FedEx, UBS, DHL, Baxter, Reed Elsevier, USAA, Tyco, TRM, Jones Apparel

 

 

Work History

Senior Manager, Business Consulting - HCL America / UK / India    Aug 2003 till date

Project Assignments @ HCL

IT Global Delivery Manager

A Telecommunications Leader                                                                                                   Feb 2015 – Till date

·                       Program Delivery for Build and Run IT Services in a global matrix environment with over 50 resources in an onshore / offshore multi vendor delivery engagement

·                       Resourcing – Staff induction, training, project allocations and performance reviews

·                       Risk Management – Pro-active monitoring and resolution of program risks

·                       Scope Management – Monitoring and Controlling scope as per the contractual boundaries,

·                       Communications – Client and internal / external team communications

·                       Customer satisfaction (CSAT), Relationship Management,  Issue / escalation management

·                       Improve service foot print, Grow revenue, Best Practices, Team mentoring

·                       Weekly / Monthly Client and internal management reporting

·                       Tools – MS-Project, Clarity PPM

 

Lead Business Analyst (Collections & Credit)

FedEx- Memphis, TN                                                                                                                 July 2014 – Feb 2015

·                       Lead Business Analyst with ‘Balance Forward Late fee’ program for Accounts Receivables IT Transformation and Legacy Migration to Oracle EBS

·                       Define future business and IT state through interaction with key business and IT stakeholders

·                       Lead definition phase of the program - managing scope, Schedule, resources and stakeholders

·                       Conduct SME workshops to brainstorm and document business features, requirements, use cases, test cases and Pilot roll-outs

·                       Build consensus across business divisions and stakeholders for positive decision making

·                       Lead and execute Proof of Concept and Conference Room Pilots for individual features that are rolled out for early business feedback

·                       Manage executive stakeholder expectations and weekly status updates

·                       Lead multi-vendor global matrix teams to achieve program objectives

·                       Tools – Oracle EBS, SAP Business Objects, ARIS, MS-Project

 

Project Lead

UBS AG - London, UK                                                                                                                 July 2013 – June 2014

·                       Project Lead for Client Data Confidentiality (CDC) remediation for process transition

·                       Formulate Client Data Confidentiality remediation approach and strategy

·                       Propose and establish transition plans, frameworks, methodologies and best practices

·                       Collaborate with business, IT, legal, audit, SOX, regulatory compliance and vendor management

·                       Spearhead transition of Group Accounting and Capital Adequacy function

·                       Lead analysis of in-scope applications and business processes

·                       Deliver modeled business processes and IT application profiles for pilot projects, training and transitions

·                       Tools – SAP ECC, Business Objects, MS-Project

 

Project Manager

Admin Re - London, UK                                                                                                                 Apr 2013 – July 2013

·                       Project management for process transformation and solution design

·                       Manage project scope, cost, schedule, quality and resourcing

·                       Define and agree with Customer on desired business outcomes

·                       Lead business workshops to map and study AS-IS processes

·                       Lead business workshops to define TO-BE state of business

·                       Present process improvement recommendations for Customer sign-off

·                       Lead Six Sigma and root cause analysis for problem areas

·                       Tools – Sparx EA BPM, MS-Project

 

Account Manager

HCL America / UK - Chicago / London                                                                                     Sep 2010 – Mar 2012

·                       Customer Account Management

·                       Manage existing revenues and Account profitability

·                       Account Mining and generation of additional revenues

·                       Customer relationship management, Issues & Escalation management

·                       Manage Customer satisfaction (CSAT)

·                       Tools – Sales Force Automation, MS-Project, MS-Office

Lead Business Analyst

Reed Elsevier - Orlando, FL                                                                                                   May 2009 – Sep 2010

·                       Lead Business Analyst for Reengineering of Clinical Healthcare outcomes product

·                       Study AS-IS processes and identify process gaps

·                       Define TO-BE process state as part of re-engineering strategy

·                       Recommend best practices based on analysis of process workflows

·                       Develop outcomes based metrics / dashboards for Healthcare Payers and Healthcare Providers

·                       Requirements management, Change management, Customer data management, HIPAA compliance

·                       Tools – MS-Visio, ARIS, MS-Project

 

IT / Process Auditor

Tyco Corporation - Horsham, PA                                                                                     Apr 2009 – May 2009

·                       Internal Controls Auditor for SOX compliance

·                       Perform verification and validation of Financial and general IT controls

·                       Prepared test cases, documented audit findings, recommended process changes

 

Business Architect / Project Manager

USAA - San Antonio, TX Sep 2008 – Mar 2009

·                       Business Architect and Project Management on Bank process improvement programs to improve USAA.COM online banking and new voice self service

·                       Define TO-BE process state for online banking and new voice self-service function

·                       Lead preparation of Requirement Specifications Matrix to capture business requirements and model TO-BE processes for online banking and new speech functionality (IVR)

·                       Liaised with the usability teams for design and testing of the online banking and speech pilot system

·                       Coordinated test plan & test case preparation with the testing teams

·                       Tools – IBM WebSphere BPM, MS-Project

 

Business Architect / Project Manager

USAA - San Antonio, TX May 2007 – Sep 2008

·                       Business Architect and Project Management on Company-wide initiatives to manage projects:

o Integrate IT Asset data and lifecycle into CMDB

o Integrate Enterprise reporting data across LOBs

o Improve Mortgage origination process

o Improve AML Compliance processes

o Improve Resource Management and Workload Forecasting

o Add additional data elements to the 24X7 Database

·                       Lead diverse teams through various phases of the project using Agile / Lean methodologies

·                       Tools – WebSphere BPM, Business Objects MS-Project, MS-Visio

 

Business Systems Analyst

USAA - San Antonio, TX                                                                                                   Dec 2005 – May 2007

·                       Business Systems Analyst on Re-platform Planning, Budgeting, Forecasting and Modeling (PBFM) onto Cognos EPM program

·                       Identify Finance PBFM business processes to be re-platformed

·                       Map AS-IS and TO-BE processes for the functions in-scope

·                       Recommend improvement in the business processes prior to system implementation

·                       Build business models in the system and perform Unit testing

·                       Build user interface screens for business users’ system navigation

·                       Tools - Cognos EPM - Analyst V 7.3, Cognos EPM - Manager and MS-Office

 

IT / Process Auditor

TRM Corporation - Portland, OR                                                                                     Jul 2005 – Nov 2005

·                       Internal Controls Auditor for SOX compliance

·                       Verification and validation of Financial controls and general IT controls

·                       Prepared test cases, performed IT & process audits, documented audit findings

 

Other assignments (Aug 2003 – July 2005)

·                       Process mapping, Gap Analysis, Best practices development, Industry research

·                       Business Consulting Practice building, GRC Services, Bid management, Pre-sales support

 

Previous Employment

Business Development Executive - IT Service provider, Chennai (July 2002 – Aug 2003)

·                       Business development within APAC; BD support for US based operations

Presales Manager for IT Service provider, Chennai (June 2001 – July 2002)

Bid management, Sales support, Lead generation; Domain support on Healthcare engagements